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Contract Information

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Information for customers and consumers
The customer receives the consumer information and the general terms and conditions in text form at the latest on delivery of the goods. For the customer there is always the possibility to view the information at and to print or save it.

1. Company

Obermühlweg 29
91217 Hersbruck

Telephone: 09158 - 769460 (Hotline Mon-Fri 09:00 - 17:30)
Fax: 09151 - 9087168
UStID DE265230036

For complaints, please contact:


2. Cancellation

If you order as a consumer, you may be entitled to a right of revocation according to the following instruction. A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.



You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must contact us,

Obermühlweg 29,
91217 Hersbruck,

Telephone: 09158 - 769460
Fax: 09151 - 9087168,

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For the repayment, we will use the same means of payment as you used in the original transaction, unless otherwise expressly agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

We basically bear the cost of returning the goods. This shall only apply if the goods can not normally be returned by post as a package due to their nature; in this case you bear the immediate costs of returning the goods. The costs are estimated at a maximum of about 80 EUR.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Unless otherwise agreed, the right of revocation does not exist for contracts
- for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery;
- for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery.

Model withdrawal form

If you want to cancel the contract, please fill out this form and send it back.

- To (, Obermühlweg 29, 91217 Hersbruck, Fax: 09151 - 9087168, E-Mail:

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- name of the consumer (s)
- address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
- date

(*) Delete as appropriate.


3. Place of delivery
Orders and deliveries are only possible within Germany, Belgium, Italy, France, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Czech Republic and Austria.


4. Conclusion of contract

The products and services presented in the online shop of are not binding offers; it is rather the request to the customer, to make a binding offer. By clicking on the "Add to Cart" button, the customer can select individual items to buy.After clicking on the "Checkout" button, the customer can view the contents of the shopping cart, i. check the selected articles for the order, once again for input errors and delete selected articles by clicking on the "remove" box and by clicking on the "update" button from the list. Further details can be changed by clicking on "Edit". By submitting the order by clicking on the button "To order", the customer bindingly declares his contract will then send an automatic order confirmation.This confirmation does not constitute acceptance of the contract offer can order by sending an order confirmation by e-mail or by receipt of the goods at the customer within five days.When the deadline expires without effect, the customer is no longer bound by his contractual offer.

5. Documentation
The customer can view the data of his order (contract text) after submitting his statement as a completed order in the customer log-in area and store it here via the functions of his browser and / or print. You can call up this consumer information as well as the general terms and conditions in the current version at the address at any time and print and save by clicking the Print button by the usual functionality of your Internet service program (= browser: there usually "file"). > "Save as") use. This information is also stored by us in the current form. In addition, the text of the contract is stored by and can be sent to the customer by e-mail at any time upon request.


6. Language
The contract language is German.


7. Accepted means of payment

Payment in advance

Please transfer the invoice amount (total amount) to your bank account stating your order and customer number. Please refer to our order confirmation for our bank details. Upon receipt of your transfer to your account, you will receive a confirmation of receipt by e-mail from our accounting department. We reserve the goods ordered by you for 7 days. Please transfer the amount during this period. If we receive no payment during this period, the reservation will be canceled.

Important for orders from abroad (SEPA transfer)

Please note that when transferring the IBAN and BIC of our bank is indicated. Our complete bank details can be found on the invoice sent by e-mail. The transfer must be made in full amount of the invoice. The bank charges for the foreign transfer of your bank will be borne by you. The bank name of the receiving bank must not be entered in fair copy. If you have any further questions, please contact your bank. The transfer amount must be in Euros and will be transferred to a Euro account. The client bank must support SEPA (= Single Euro Payments Area). More information about SEPA can be found here. If the mentioned conditions are not fulfilled, we can not carry out the order. Therefore, make sure that the full amount of the invoice is credited to our account!

cash on delivery

When choosing the payment option cash on delivery you will pay your order directly to the driver as soon as you receive it. After your order via our webshop, you will receive an order confirmation by e-mail. Your order will be transmitted from our webshop to our sales team, carefully checked and quickly confirmed. As soon as your order is completely ready for delivery, shipping will take place immediately. When handing over to the carrier, we will inform you of the package number of the shipment by e-mail. You can follow our delivery of goods online without interruption. So you can see the current delivery status and better plan the acceptance of the shipment. The carrier hired by us accepts your payment directly upon delivery of the package.

Please note that cash on delivery only cash payment is possible!


Fast shipping of stored goods. There are no delays in bank prepayments and you receive your goods much faster. No registration necessary to pay with SOFORT transfer.

SOFORT Überweisung is a TÜV-certified online payment system. Put the desired goods in the shopping cart and go to the cash register. On the Payments and Shipping Methods page, select the IMMEDIATELY Transfer option as payment and shipping method and click "Next". We will forward you to SOFORT Überweisung, where you complete the already entered order data with your bank code and account number in the secure payment form. Confirm your SOFORT transfer only with PIN and TAN data. After successful payment with SOFORT transfer you will be redirected back to our webshop and your order is completed. After your order via our webshop, you will receive an order confirmation by e-mail. Your order will be transmitted from our webshop to our sales team and confirmed after successful verification.

PayPal (fees + 1.50% of the order value)

PayPal offers easy, fast and secure payment on the Internet.

PayPal complies with PCI: PayPal complies with the security regulations according to the Payment Card Industry Data Security Standard (PCI DSS).

With PayPal you pay with just two clicks, because your data is securely deposited with PayPal.

Your purchase will arrive sooner, because the payment is immediately on

Amazon Payments (fees + 1.20% of order value)

If you are a customer of Amazon, you can easily and conveniently pay at through your Amazon customer account. Use the information already stored in your Amazon account. Your payment information will remain with Amazon for maximum privacy. If you pay with Amazon Payments, Amazon Buyer Protection will apply to you.

bill offers public institutions such as schools, universities or communities the payment on account. Please contact us in this regard.


Pay quickly and easily in small monthly installments through our partner Consors Finance. Simply select items, go to the checkout and select "Financing" as payment method. Upon completion of the order, you will be automatically redirected to Consors Finance, where you can complete your loan application online and then print it out.

It's that easy

  1. Fill out the application form online.
  2. Then print out the loan agreement and sign it in the appropriate places.
  3. Have your identity confirmed by Postident at the nearest post office.
  4. We will deliver your ordered goods to you immediately as soon as your financing application has been received by our partner bank (subject to a final positive check after receipt of your documents).

The following documents are required by the bank:

  • Signed loan agreement
  • Last salary statement / for self-employed the last BWA - with a financing amount from € 1.500, -
  • A copy of the residence permit for non-EU nationals
  • Students: Copy of a valid student card or enrollment certificate for the current semester and copy of the ec- / Maestro- or credit card
  • Apprentices: copy of a current pay slip and copy of the ec / Maestro or credit card

The following requirements must be met:

  • You are an employee and work for at least 3 months with your current employer. Your employment is for the next 12 months indefinite or
  • You are a pensioner with an indefinite pension or
  • You have been self-employed for at least 12 months.
  • You have a regular income of at least € 650 net.
  • You do not have a negative Schufa entry.


Like all banks, Consors Finance is required by law to conduct a legitimacy check. The identity of all new customers is checked before a loan is granted. This test is also for your own safety.

Your identity check can easily be done in the nearest branch of Deutsche Post.


Postident - in a few steps to your order:

     Read the printed contract carefully.
     Sign the contract in the designated places and attach the documents required by the bank.
     Seal the documents in an envelope and take them with the Postident form to the nearest post office.
     A Swiss Post employee confirms your identity on the basis of your valid identity card or passport.
     Upon receipt of the request for financing from Consors Finanz, we will deliver the goods ordered by you immediately (subject to a final positive check after receipt of your documents).

8. Warranty
For the goods you ordered from us, you are entitled to a statutory right of defect according to the legal conditions.








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