FAQ
general
data protection
The protection of your data is very important to us. The stored data will be used exclusively for the processing of the order and dispatch process and the e-mail address will only be used for a desired newsletter subscription. In no case will we pass on this data to third parties without your consent. More details can be found in our privacy policy. Your payment is made via a secure SSL encryption directly to our payment service providers.
Newsletter
Our newsletter informs you regularly about current offers in our online shop. If you sign up for our free newsletter, we will keep you up to date, so that you do not miss an offer. You can cancel the newsletter subscription at any time by writing a mail with the subject "Unsubscribe" to newsletter@gamingoase.de or using the appropriate link in the newsletter.
about us
Gamingoase was founded in 2009 by Alexander Vogel. Since 2011 the shop carries the Trustedshops logo, which reflects a high degree of customer satisfaction and the fulfillment of the highest quality criteria.
How does the order with registration differ from the order without registration?
When ordering with registration, we create a customer account in which current and future orders are stored. So you can simply check the order status by logging into the customer account. When ordering without registration, of course, no customer account is created.
How do I log in to Gamingoase?
You can log in conveniently in the top right corner of "your account". If the login does not work, first request a new password in the login window - this will be sent to you by e-mail. If that does not work, please contact info@gamingoase.de.
What is the difference between guarantee and warranty?
Guarantee is a voluntary service of the manufacturer whose scope and duration varies according to the product and manufacturer; Warranty is a legal obligation of the seller. Private customers have 24 months, business customers 12 months warranty. Please note that the warranty only covers defects that were already present at the time of purchase.
personal advice:
I need telephone advice.
We offer you competent product advice! Our experts will gladly and professionally help you with any questions about our multimedia range. Contact us on +49 (0) 9158 - 769460 from Monday to Friday between 09:00 - 17:30.
When will I receive an answer to my e-mail request?
Emails are usually processed within 24-48 hours. In urgent cases, you can also contact our customer service by phone (+49 (0) 9158 - 769460 from Monday to Friday, between 09:00 - 17:30).
How do I react if I do not reach anyone by phone?
Unfortunately, not all phone calls can be answered immediately. Alternatively, you can start the live chat or send your request by e-mail to info@gamingoase.de.
payment:
Where can I redeem a voucher?
We currently do not offer coupon codes. For this reason, you will also find no input option during the ordering process.
How can I pay?
All information about our payment methods and financing can be found here.
shipping:
How much are the shipping costs?
You can find further information about the shipping costs under this Link.
Can I also order from other European countries?
Of course, we also deliver to other European countries. If the desired country can not be selected, please contact our customer service.
Does the shipping company call me before delivery?
Of course, the forwarding agent contacts you in advance to make an appointment for delivery.
I have not received a tracking number, what do I have to do?
Please check your email spam folder first. If you receive your order through a forwarding agency, unfortunately we can not send you shipment data automatically. Please note that our logistics partner will contact you before delivery in order to make an appointment with you.
Can I collect my order locally?
Of course you can also pick up your order. Please contact our customer service in this regard, as pick-up is only possible after consultation.
Who delivers my order?
Parcels are usually sent by DHL or GLS. If you have chosen for your order shipping by a forwarding agent, the delivery is made by the logistics service provider GEL Express.
What does Express delivery mean?
This means that same day shipping takes place through us. As a result, you will probably receive your order the very next day.
Order:
I want to cancel my order.
Please contact us immediately to our customer service. Only in this way can it be guaranteed that a delivery of the goods is prevented and thus no expenses are incurred.
When will my item be delivered?
Please note the stated delivery time of the item. Please understand that we can not provide any binding information here.
Can I order by phone?
Of course we can also accept orders by phone. Please note that not all methods of payment can be selected when making an order by phone.
retoure/claim:
Can I return goods? Who bears the costs?
We basically bear the cost of returning the goods. This shall not apply only if, by reason of their nature, the goods can not normally be returned as a normal package by post; in this case, you as a consumer bear the direct costs of returning the goods. The cost is estimated at a maximum of about 60 EUR.
I have found external defects (scratches, dents, etc.) after delivery of my ordered items, what should I do now?
If the items are damaged on arrival, this may indicate a damage in transit. Please notify us of this within 5 working days, so that we can report this claim in due time to the insurance. Please use our Online RMA-Formular to take all necessary steps.
When can I expect my refund?
Of course we will process your return as soon as possible. Usually, the refund will be done within a few business days.
I have received a defective / false article - what can I do?
Please use our RMA form. Of course you can contact us with questions to our customer service.
How do I deal with an item that has suffered a defect within the warranty period?
In case of warranty we recommend you the fast direct handling over the manufacturer. You can find the contact possibilities on the respective websites of the product manufacturers. If you have problems with the processing, you can of course contact our customer service.
